1 Jan, 2018 → by ClaimboUser174763
denim pants – look like jeans but have pockets like chinos.
1
Ordered 3 pair of these denim chinos. When received, there was tag on each pair that described that the dying process requires you to wash the pants before wearing them. So I did. Then, I tried them on. Fit just fine. But, when I went to urinate the first time, I found that the zipper at full open didn't allow me to urinate without taking down the pants. I then contacted Territory ahead by phone and was told that, once the pants had been washed or worn, they were not returnable. I argued the point and the customer service person gave me the URL of the company that could handle this. I contacted the company (which handles multiple companies complaints) and never heard from them again. I've been a customer of Territory Ahead for decades and, unfortunately, this will be the last time I'll deal with them.