I applied for my passport in the beginning of March 2014. I had an out of state license that expired and had to get a CA license. They issued me a paper temporary license. The lady at the agency took a copy of the front and back of both forms of ID as well as my original birth certificate. I paid my fees and awaited my booklet in the mail. I have called twice about the status of my passport because I never received a letter or any updated information regarding my passport. No one in customer service was able to give me an update. All they could say is that its in processing. Honestly I don't know why they have a customer service department because they can't tell you anything. Totally incompetent. Such a waste. June 26th I finally receive a letter stating I was denied because I never submitted additional information that was requested. I never received this so called letter in March. I never received any notification until I received my denial letter today. Now they are expecting me to reapply and pay money all over again. The government is a joke.