24 Aug, 2021 → by ClaimboUser221326
Delta Travel

2

Here are the facts: I booked a trip through Delta Travel to go from Tucson to Montego Bay Jamaica on December 12, 2021 and return 10 days later. The original ticked involved three flights down and 2 back, with no layover more than 4 hours and all daytime flights, with plenty of time to make all connections. Now Delta decided to start cancelling flights. My third iteration of the ticked involves a red-eye flight and on the return flight, my flight into Atlanta arrives an hour and a half after my connecting flight to Tucson leaves. Obviously I cannot make that connection. I have now been on hold with Delta Travel for 6 HOURS. My on-line itinerary now has me leaving Tucson at 7:00 AM TOMORROW!!! If I try to cancel the flight because of the red-eye flight and the impossible connection, I get hit with a $5, 100 PENALTY!!! And my tickets are in FIRST CLASS each way. Their web site says that due to the COVID they will not charge a cancellation penalty of the cancellation is made more than 31 days out from the flight, and the cancellation will be 100% of the ticket if the cancellation is made 3 or fewer days out, which explains the change of departure date from December 5 to August 24. Ticket Number HJPS6K, Delta Vacations Confirmation [protected]. I am thinking this will be my last flight with Delta Travel. If you are smart you will not book a FIRST trip with DELTA TRAVEL. They will turn your trip into a first class trip to and from HELL and leave you with absolutely no options.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Delta Air Lines you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.