We have been loyal customers of Fedex for many years, we are constant senders and never complain about the fees. The past month at least, we are so disappointed with every shipment almost. nothing arrives on time. Next week i am giving DHL a chance, even cheaper but the reason is service and time management; ill know better next week. We have been also receiving international packages from Fedex this past month or two, I changes the service to fedex thinking it will be my best delivery option; i was wrong! it harmed us instead of making anything better. i had two whole days i had to pay employees for hours not worked because of fedex delays. not fair!!! we have a shipment going next week already with DHL because fedex cant get it to me in a timely manner. very disappointing. If anyone is fedex cares about this sitiationg please call me directly, shipping manager - Heather 818.292.4931