On 4/7/21, I ordered for and paid almost $8k for a 72 cu ft freezer and a 72 cu ft refrigerator. Tracking on NSD said item was received at local delivery hub in Brook Park, OH on 4/14/21. I was told to expect delivery on 4/15/21. Did not happen. Tracking on NSD updated to OUT FOR DELIVERY - AKRON on 4/19/21 to be delivered between 3:22am and 7:22 am. What!? Tried to call, never answered. Left call back number, they never called back. Tried online chat, no representative available. Called Home Depot. Was assured they were being delivered on 4/19 by 8pm. Business closes at 4pm. Had arranged for someone here until 8pm for delivery. Never came. Next day still cannot get a hold of any representative at NSD. Emailed customer care for NSD, got response that it was received and I would hear back within 24 hours. Still no response days later (it is 4/23 today). Called Home Depot, they spoke with them and were told we were getting a "big snow storm" and they would reschedule my delivery. This is Ohio. It was not a big storm. Anyway, they scheduled it for 4/22/21 between noon and 4pm. NEVER CAME. Tried to reach them again today. Could not. Called Home Depot and they spoke to them. Said NSD hub in Brook Park, OH got the items on 4/20. They did not. They RESCHEDULED them on 4/20. Home Depot asked if I would like to speak to the lady at NSD myself. YES! PLEASE! She refused to speak to me. She told me it was being delivered today. That the hub opens at 9am and they would call me with a 4 hour window and call a half hour before actual delivery. I have been told this too many times to believe it. NSD has horrible customer service. I take that back. They have NO customer service. I have read so many complaints online about them. Better Business Bureau has hundreds. Why does Home Depot deal with them?! I just want the items I paid for. I don't even want the "white glove delivery" they try to say they provide. I just want what I paid for (and not damaged). I have spent way too much time attempting to get this resolved. It is just not right.