I order stuff all the time and about a good 3rd of orders I have to get replacement if possible or refunded. I had 6 last month and I had to file on 2 already this month and looks like now maybe a 3rd and 4th, because they show delayed at my local hub, which is where it seems all the problems start. I wish shippers would use someone else, but no matter how much money they lose, they persist in using them. It doesn't matter if we can get money back, it takes up to 10 days for refund.Use someone elseUse User's recommendation: Don't use them if offered other options.