I ordered a Kobalt (Lowe's exclusive) lawnmower blade from Lowes. The package (according to FedEx) is lost in Hammond, WI where it was last seen 11 days ago. It was never delivered to me. I reordered the Kobalt lawnmower blade using the the exact product number a Lowe's employee (Butler, NJ) gave me. This time, the blade arrived but didn't fit as the holes didn't line up. I returned this blade to the butler, NJ store. I was refunded TWICE for the lawnmower blade, but NEVER for the shipping fee ($5.99 x 2 = $11.98). I cannot get through to ANYONE at Lowe's Customer Care Center. I have documented every phone call, ever text message, every email regarding this crappy situation..