Order number [protected]. Purchased Pergola and paid for delivery and installation 3/3/21. Had not received any information as promised so I called 3/8/21. Told that the technician and his boss were making plans and I would hear something by the next day - DID NOT HAPPEN. Called again 3/8/21. Was told that a message was left with technician and I would receive a call that afternoon or no later than the next morning - DID NOT HAPPEN. Sent an e-mail. Sent a message through the website - NO RESPONSE TO EITHER. Called again today 3/17/21. Again, was told that they could not reach the technician. I told them I was tired of being patient and tired of trying to be nice so I was connected to what I was told was a supervisor - same story. He said he would call me back today??? That remains to be seen but I am VERY tired of trying to be patient and nice! When I purchased this service, I was told that I would have AT LEAST a firm appointment scheduled within the maximum of 2 weeks - that timeframe ended today and I still have NO INFORMATION whatsoever!!!