I am filing a complaint, not with Zulily's products but with the postal service, ups, trac, and delivery update notices that Zulily sends. I have used Zulily for several years and have always been pleased with the products I have received but the delivery service is terrible. I believe at this point Zulily has been around long enough to correct this problem for its customers. Amazon does - when you order something it either comes or Amazon lets you know if there is a problem. As of recently I have ordered over a thousand dollars in items, including school cloths for my niece. I have no problem with how long it takes, but please please correct the tracking information! I live in an apartment building, which is vulnerable to stealing. Twice this week I have received emails stating items from UPS have been delivered. Not so - and what is worse you cannot find out because the tracking information is never correct. You cannot speak to a live person, and when you do a chat it tells you to look in the bushes of your front yard. There are no phone numbers, and when you "click" on tracking for UPS, it just shows the same thing that the items were delivered, when in fact they were not! This is very stressful and causes a lot of anxiety for your customers. Then some items show they are at the post office, but again try calling the post office, they never know either, even though they sent me a message stating it was delivered! Then there is something called "trac ..." and items just show up, with no notice. I have items from 3 weeks ago, and when I go into my account it shows that I have received these items and if I would like I can print a "return label" the problem is I've never got them! If it takes a while to deliver that is fine with me, but as of lately I have made a career of trying to track down all of these packages I supposedly have received. I ask you, please please work on your department that sends out these messages and the vendors you use to send the correct information. As of now I am not going to order anything from Zulily anymore! I would like some confirmation that this issues is going to be resolved. Thank you for looking into this, Susan Capoccia [protected] 4387 N Parkway Ave, 638 Scottsdale, AZ 85251 susie.[protected]@gmail.com