1 Jan, 2018 → by ClaimboUser650097
Delivered damaged sink

1

I ordered 2 Elkay sinks at $311 each . They were delivered promptly but one was dented. My wife had signed for them but did not open the box before signing.Because of that Home Perfect would not do anything about it- basically saying that we had to eat the sink. They referred to their customer service policy on their web page which includes the statement that if you sing for it and there is even hidden damage it becomes your problem and not theirs. Even if we reported the damage they make a claim with the freight carrier and you might have to wait 90 days to resolve the problem. They do not take responsibility for anything they sell. You have to hold them harmless for lawyers fees etc if you sue them in small claims court. This type of customer sevice is customer disservice. If I had bought the sinks from Home Depot and paid a few dollars more I could just take it back and exchanged it on the spot or receive a refund. It is not worth this type of aggravation to deal with Home Perfect.Don't buy from Home Perfect - it is not worth the savings.
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