Dear customer service team, I had previously tried Twoo's premium services, and had not found it suitable to my interests or expectations. I had created 2 accounts using following e-mail ID. E-mail ID used for the account: Account1: waseem.a-mesd2016@***.kmutnb.ac.th Account2: waseemakhtar1910@***.com/waseemakhtar1910@***.com Since it was not useful to me, I decided to quit and didn't opt for the auto renewal option and switched off switched off the premium services. I have even deleted my account on 17.11.2020. Despite doing so, I have been charged 29.99 Euros/- from my account on 18.11.2020. The money is charged from both my accounts I never authorized this transaction and same has been done without my consent. I am shocked to see this transaction, how can my card get used without my authorization. Since I never wished to continue the services, request to to kindly cancel the charges levied and process the refund for it immediately. Further I will be thankful if you can delete my account from your site to avoid any mishap in the future. I really want this to stop. Awaiting your immediate action- please refund the transaction.