I recently ordered a Gift Basket to be delivered to hotel for a wedding in Williamstown, MA on 6/5. I ordered the gift basket over a week in advance and selected the day I wanted it to arrive at the hotel. I had informed the hotel staff and they were prepared to accept the order. The gift basket was not even shipped out until 6/7 and t did not arrive until 6/9, almost a week later. At this point, the desired recipient was no longer at the hotel. The company offered no apology and would not offer a refund or credit.