I let my baggage in Roma when I boarded off airplane for some reason I thought I would check it out at Stanstead airport where I arrived via Ryanair air craft. I reported this ref: O/FCOET18619 they informed me that Ryanair have been unable to reclaim luggage from Rome after 1 week. Meanwhile I had been calling daily 44 [protected] speaking to different staff promising me that they are sending emails to the baggage services I will get an email but did not receive any. I was then informed that my baggage had been send back to Addis Ababa and the manage will send an email to the supervisor to put it on next flight to Heathrow. Again I should get an email nothing happened. I have failed to log this on the Ethiopian claim form could be the reference no is different. I am calling the global centre no above they cannot answer my call they ask me to try again. I am frustrated angry in despair how can the service not answer assist clients or honour what they promise to deliver. I need my baggage no ET 509596 ticket code ET 401509