I had an urgent order to ship from a factory in Fiji to a customer in Bermuda. I used TNT - certainly not the cheapest way to send goods, but supposedly the fastest, and time was important. We'd worked really hard to get the products together and delivery was for a specific sports event. I checked after a week and found that the goods had not arrived, but were sitting in the UK, having been mis-routed via NZ and other stops, by someone with no idea of geography. Despite my daily pleas, my parcel spent a further 23 days in Nuneaton while TNT passed my query around and no one wanted to take responsibility. Another 8 days has passed, they have found the parcel and it is on the move again, but still not with my customer (who, let's face it, wont be my customer ever again. I've lost not only this sale, but any future sales from him). I have emailed TNT UK daily, and am constantly fobbed off. No one will discuss compensation of any kind and I have suffered the severe financial loss that was no fault of mine. How can TNT cause this damage to my business with absolutely no consequences? Still waiting for someone with authority from TNT to contact me, meantime I am left feel totally powerless and exploited.