The shoes were received with a gold metal lace threader missing. Kind of hard to wear them like that. I liked the shoes and would have loved to replace but their customer website is not customer friendly. I found a number (after digging on google). It requested my phone number (on their bill/receipt) and when I gave it they said they could not find it. They then placed me on hold for over 30 minutes after which time I gave up. As I ordered these through walmart I called walmart customer service. They were very helpful and said they would contact the seller and ask them to email me a return authorization. When, after 48 hours I received nothing I contacted walmart. They put me through to a supervisor who immediately refunded my money to paypal and now they will deal with them. I suggested that walmart should not use this company. It is a real ripoff.