The unit I received does not operate. The unit powers on, but the compressor does not cool. I contacted Beverage Factory right away, and the representative said it was probably what they call "dead on arrival." The fact that service reps have a term for this tells me that it probably happens a lot. I gave the benefit of the doubt and asked that they provide in home repair service, as outlined in the product manual. It has now been more than a week, with daily calls to the call center. Each time, they tell me they are searching for a repair unit in my area, meaning the don't really have warranty service providers in my region. When I've asked to speak to a supervisor, I am told they "stepped away" from their desk. On a few occasions, the rep I have been dealing with has not returned calls to me directly, or sent e-mails, despite indicating that she would. This is an incredibly frustrating process for an expensive unit. I get the sense that no one really cares to resolve the issue with any sense of urgency. Now I'm faced with an option of returning the unit for a refund, having a replacement sent (I've already been told they will not cover expedited shipping), or waiting for them to "find" a repair service provider. This has been a really poor customer experience, and I can't see myself recommending the products or service to anyone unless this is resolved promptly.