We ordered from Lamps Plus and that was a terrible mistake. I found a perfect floor lamp and fell in love with it, I felt that was the perfect lamp for our living room. When our order finally arrived lamp was damaged, there were a lot of scratches. And here comes the funniest part. When we contacted Lamps Plus support service and asked for a replacement they said that there was nothing wrong with the lamp and that these scratches were just a part of design! What? We went to their website www.lampsplus.com and checked the pictures and there were no scratches!! We told them about that and their ridiculous rep claimed that pictures were incorrect. These people are the worst ever, just a bunch of liars!! We were not able to get a refund or any kind of help. Do not buy from Lamps Plus!!