Defective glasses and not honoring warrantee

/ 45 reviews

26 Jun, 2021 → by ClaimboUser1406

Original review updated by user Jun 30, 2021 I purchased a pair of Ray Ban glasses from Lenscrafter and the frame broke. I purchased a replacement frame from Ray Ban who owns Lenscrafter. The replacement frame broke in the same spot and Ray Ban refused to honor the two year warranty which is common after reviewing their customer complaints. I sent pictures and receipts which they did not care about. They do this all the time per their reviews.. User's recommendation: Do not buy Rayban or Oakley (owned by them) products.

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Ray Ban - Other Reviews

》 I want to talk to a person. They keep sending me directly to the surgery about how my call went.

》 Gift card not delivered

》 Their warranty is supposedly 24 months but they make it very difficult to report and then they turn you down with NO explanation.

》 One of two is lent rack and an other one farm lactic come off

》 Sunglasses that were supposed to be matching and included in this order we are broke in the process of making them I receive my glasses I believe it was Monday or Tuesday this week wouldn’t you think

》 My sunglasses didn’t get fixed

》 Damaged frames requested a replacement

》 Return for order 3764****

》 I asked for a new return label to be sent to me

》 Coating of glasses goes within 6 months of use.

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