I was mislead to purchase two concert tickets at $423.19. When I received the tickets I found the tickets were not under my name. I realized I was cheated by viagogo as I thought I bought genuine tickets under my name. The face value is $112 x 2. I asked for refund but viagogo rejected. I asked for original ticket owner's identification and authorization letter of using these tickets. Viagogo also rejected with the reason of protecting privacy. I told viagogo they are protecting the privacy of ticket tout, not the privacy of genuine fans and customers. If viagogo cannot provide the identification and authorization letter, these tickets to me are just fake and forged ones. I have rights to ask for full refund.