Ticket number 6531149 Date 1st March, 2021. Unable to get Movie Box to work. Support agent Devi told me to purchase new Studio 24 #[protected] from Cleverbridge.. Studio 24 wont install properly Ticket #6567327. Then I was told to buy a new Dazzle HD box from Pinnacle which I did $143 Then the Dazzle software wont load so I go back to Support and Malavika Devi. She/he accessed my machine for an hour and then departed with the issue still unresolved and told me to Issue another complaint and ticket. Various errors keep appearing including inability to access Internet connection I request an IP address to Ping the Dazzle server, but they wont provide that. Now Malavika has finished with me and I have to start with another incompetent support person from the beginning again