It is appalling & so highly unprofessional, that BA can treat a complaint in such a manner. It's been a month & half since my initial complaint about my claim for missing items from my suitcase (which was broken into & destroyed from my Rome to London flight) has been lodged. After the initial correspondence there has been NO RESPONSE from their end. Since my return to Kuwait on 30th August, I have TRIED several times to contact you'll on +[protected] & + [protected]. It's impossible to get through, as when one dials the extension to speak to an agent the line gets disconnected. I have spent a lot of money making these international calls. It's been a very frustrating & unfulfilling experience trying to reach an agent of BA. I have lost valuable goods from my suitcase. I want the settlement for my compensation sorted out as soon as possible.