7 May, 2019 → by ClaimboUser479384
dallas 5057

1

We reached out to Oak Creek Homes in Abilene the middle of November. We were interested in purchasing a double wide. We finally decided on the Dallas 5057 floor plan around the first of December. We had an original closing date on the house & land scheduled for 02/15/19. I was concerned because that date was still 90 days out. My salesman assured me that it probably would not take that long but they like to set everything 90 days out. The bids were not submitted in a timely manner so our mortgage approval had to be extended. We didn't get to actually close until 03/06/19. Then the house was delivered to the property on 03/22/19. No one ever called me to inform us that is was going to be delivered on that day. I was at a rodeo and not even in town when the transport company called me saying they were 20 miles out. I was just informed the day before that the guy was coming out to install the pad. (I wasn't sure at this point if the pad was even done!) When the house was delivered, the transport company apparently did not swing far enough out to get the 15' house through a 25' gate and caught the corner of the house and the front of the house on the gate tearing a huge hole in the house. It broke the stud in 4 places. There was damage to the inside as well as outside. Then to top it off not ONE single person from the transport company or OakCreek called me to tell me about the damages. I found them when I went to the property two days later. The setup was done on 03/27/19 but did not pass the setup inspection on 03/29 because of the huge hole in the house. Once again, no one even notified me that the setup inspection had failed. I just happened to call OakCreek on 04/05/19 to find out the results. OakCreek told me the contractor was supposed to be out mid week the next week to do the repairs to the front of the house then it would have to be reinspected. The contractor finally called on 04/19/19 wanting us to unlock the gates to the property so they could get the repairs done. The setup inspector came back out on 04/22/19 to reinspect the house. No word yet or report yet on the setup inspection. As of today, May 7, 2019, we are still NOT even close to moving into our house. We still do NOT have electricity, water, sewer, or a driveway. We received a violation from the county today because OakCreek never filed an On-Site Sewage Facility Permit. It is going on six months now and we are no where close to moving in. The communication has been horrible! We have paid for a brand new home to be delivered and setup and now we have a damaged/repaired home. It is like buying a new vehicle and the transport company wreck it on the way to deliver it. It may be a "new" vehicle because it's never been titled yet but it is still a wrecked vehicle. I would like to know how you are going to compensate me for my troubles?
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