Have called several occasions asking for manager; this week gal apologized new and no knowledge but would have the manager call back; never happened! I've explained from the dyad 7 to current models they have thinned the insoles down to any cheap sneaker compared to older models. Fortunately I've kept 2 pairs and use as well as compared!!BIG DIFFERENCE! They've lost me and seemingly don't care; not even responding to emails. User's recommendation: Hoka one one.