My mom waited for over an hour to see when pictures for my sister would arrive. They were taken in February. Someone answered, but whoever it was didn't say a word. For 40 seconds, my mom kept asking if someone was there. Still, no answer. Instead, my mom got a message that said "call failed". She's called again. This time there was a 79 minute wait. "Available 24/7", was said while we waited, but it was not true. We waited for 30 minutes and it said that there was 60 minutes left. Something doesn't add up. We eventually hung up but held our spot in the line, and the call said that we should be contacted in 84-94 minutes. I don't know what type of math is being calculated, but it is definitely wrong. We still have no answer to when the pictures will get here.