Basically, I was charged more than I agreed to on an online order. A recent promotion was get $100 off $200 order. I placed an online order then received an email stating my order was updated. The updated information was canceled items from my order. When the items were canceled this brought the actual order total to under $200, therefore I did not receive the $100 off. I call customer service and spoke with a customer service supervisor name tom or thomas who explains I got a good deal anyway without the $100 off and why I was complaining. Honestly, I never spoke with anyone so rude. I love lb! Because of this rude employee with title of supervisor I will never do business with lb or any of their other companies in the future.