I am a ferret owner and have been a loyal customer for over fiver years now. I have loved this company until last year in a half. Customer service has gone way down hill. I've always felt like this was the best deals and place to buy products from. I could always count on what they said for delivery time being truthful and when there was a problem it was taken care of right away. I have recommended this place to many friends and have been disappointed to say each person recommended experienced orders being dragged out into multi orders with extra shipping charges added, and they have also experienced poor communications when there were issues. I didn't understand this as my experiences were always good but no longer. My last several orders I have had said 2-3 days delivery and have taken 2-5 weeks to get without any explanations. I understand the virus has made shipping orders harder now but then you should not still be guaranteed 2-3 day delivery and letting customer know when orders are taking longer. My pet just like us needs to eat and have a clean area to sleep in. I can't run out of items for them and I order accordingly before things run out. I have an order out now which said 2-3 day ship and I have not been told items were out of stock or there was a problem and it is going on three weeks now and all I get is orders being processed. I called on Monday and was told was in warehouse waiting to go out and someone would get back to me and never did,called today twice and was put on hold and actually disconnected both time. My pet is totally out of items and I will have to go order somewhere else as cant rely on when this will ever show up. I will no longer order from them just to save a couple bucks if can't guarantee when items will ship or communicate with me when there an issue I need to feed my pets and care for them then you don't deserve my business bye bye. User's recommendation: order from chewy even though there a couple bucks more or somewhere else.