1 Jan, 2018 → by ClaimboUser197628
customer service (cashier)

1

It is not a big deal but Stater Bros should enforce on some of your customer service rep's attitude. Your Poway store is my number 1 go-to grocery store for meats and a few other goods. I've never had a bad experience with your customer service. Today aroubd 2pm, I was at a checkout register with a lovely looking young lady named Olivia M being my cashier. She looked like she was over it. She was not friendly. I asked her how she is doing first and got very short reply. No smile, not a millimeter of it anywhere on her face. She pointed out that I should know if I were to buy more quantities for a particular product which I only bought a few, that it would be cheaper. I knew that but I couldn't get more bc I wasn't buying grocery for myself today. I was following a specific order of what to get and how many etc. I said thank you. Then I noticed there was no one available to help bag up my groceries. I started to bag them myself. Olivia never attempted to help bag my groceries. She stood there waiting for me to pay, and while I stopped bagging my groceries, she was still standing there not lifting her fingers to help bag them. There was someone else behind me at that point. Perhaps it isn't in the job description of cashiers to be bagging groceries, but what happened to teamwork? What happened to helping out with something that is within reach when you're short staff? She didn't have to walk anywhere to bag my groceries. She just didn't want to do it. If she doesn't want to help out, the least you can do is have her smile a little. It won't kill her or anyone. Her attitude today hurt your image a little bit. On another note, your meat departments men were so friendly and nice even while they're doing more of dirty work. Those guys give you positive image today.
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