After attempting to use a $40 Mastercard gift card at a gas station, the card was deactivated. Initially we could not find the receipt and were told that we could not get the card re-activated without a receipt. There is a firewall between the customer service and the "financial institution" that actually deals with reactivation, etc. The only way to deal with the people who actually reactivate the card is via fax. Fax # [protected] Attn: Gift Card Activation I faxed in the information without my receipt and asked for a response. I received no response. Date was 2/16/2017. We were able to find the receipt, so I then faxed in the receipt (on 4/3/2017) with the rest of the information. I again received no response. I called the customer service number again. They said that more information (drivers license) was required. So I re-sent the fax with a copy of my drivers license (don't have date - but between 4/3 and 4/18). After no reply again (their records show they tried to call but I received no such call), I called back. This time they said that a utility bill was required. Remember, this is for a $40 gift card to be re-activated. I sent this fax with a copy of a utility bill. After calling them again (on 6/7/2017), they say they never received such fax. Last person I spoke to was Travis (no last name) - ID #0988. He said he works as the floor supervisor for Card Services. He told me the fax was not received even though I have a successful transmission receipt through FaxZero.com. I am frustrated beyond belief and have no faith that this company intends to reactivate the gift card.