1 Jun, 2021 → by ClaimboUser768988
customer service and payment to sales people

2

I started working for Blue World Pools back in April the end of April. I am from Cincinnati, I have been in outside sales for over 30 years. This is the first time I agreed to take a commission only job. The company makes appointments for you and texts you the contact info. I went on my first appointment in Northern Ky, over the bridge from the Cincy area. A very nice man, who had a pool but was interested in the one they have advertised on the website for under $400.00 after I told him about what hoops you have to jump through to get the pool and after he saw the price of their pools he said for forget it. The pools are above the ground of course and the average price is between $10, 000-$15, 000 or higher. Yeah, you didn't read that wrong, for a pool that is. Yes, you do not have to use the chemicals on these pools but that is alot of money for a pool you are only going to use four months at the most during the year. My second appointment was in the city of Cincinnati these appointments are suppose to be with the home owner and this was with the girlfriend of the home owner and he did not know about the appointment until I arrived. To make a long story short he takes home $1.000 a month and could not afford a pool and they did not have water anyway. They had a hose set up to use their neighbors water...I did end up selling two pools. One order canceled because of poor customer service and the other signed a contract on May 2 and here it is June 1 and it still has not been installed. I have customers calling my number unhappy. To make a long story short because the one person who gave a $5, 000 deposit they did not hear anything for over two weeks so they canceled their order and went with Watsons. The compnay is now refusing to pay me what is owed to me because they canceled due to poor customer service on their end. I hope you think twice before doing business with this company between their prices and how they treat their sales reps. We are indepentent contractors but does that mean they can treat use like this? Check out the BBB and others to read all of the negatives reviews they have, I know you can write whatever you want on line but when a company has all of these bad reviews that should tell you something. I did not know this until after I took the job...
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