Good Morning My name is Rochelle Naicker and it saddens me even as I write this complaint. I am a loyal customer of the PnP clothing brand due to my place of residence and work the La Lucia Branch is more than convenient. However after what has happened to me over the 2 days I visited the store, I will not be shopping at the branch any longer. On the 28th July 21, I experienced the most shocking display of customer service by your teller Zama. She was arrogant and hostile, I had to greet her twice before she grunted a response back. She was talking to another co-worker next to her during the entire time I was standing in front of her, what makes it worse she did not even look at me while she billed my items. I asked her several times what my balance was on my smart shopper card and eventually she shouted it at me. I was left shocked and embarrassed. When I addressed the matter with her and asked is everything was okay she didn't even bother to respond to me. She gave me my items and I left. I return on the 29th July 21, Hoping things are better and putting the day before down as a bad day. This day was even worse. I had returned and a male teller did not get his name although in hindsight I wish I did, He was extremely rude from the start and was throwing my items back and forth. I had 2 return items from the previous day. He yelled at me for the tags and even shouted at me for my details when I could not hear him clearly. He also threw my bank card on the desk and what makes this encounter worse is that he was being egged on by the teller Zama. She was laughing and giggling the whole time while I was being attacked and ridiculed. A gentleman Emanuel who is the Branch Manager was present and I asked him what was going on. He said it's not you and I quote "I am trying to fix the customer service problem". I was so hurt that after all the things that we have gone through recently we cant be kind to each other. This incident is racially profiled and I say this with conviction. I am disgusted, I will not be shopping at this store any longer. I will take my hard earned money to a place where I am respected and treated with dignity. I will not hold my breath for someone to respond to me, but I can hope for a resolution. When I contacted the customer service department I had received a generic response and its been a week to the day and nothing ! Racism is the worst from of ignorance, shame on you Pnp Clothing La Lucia.