My name is Kevin Mitchell. We had an upgrade of our security system in late January. Two digital interfaces and a thermostat. After these were installed, three days later I noticed the face of the thermostat was no longer visible and would not come on. I changed the batteries it worked fine (I thought why would the technician put used batteries in). On Feb. 27th we had a hot day 80+ degrees, I came home and the house was hot, the thermostat was visible so I turned the set temp down to 74, the AC did not come on. So I called an AC service to inspect they came to the home on 3-1-21. After the inspection they let me know that the thermostat was missing a wire that controlled the AC, they gave me a quote for installing the wire. My wife (Jamerall Mitchell) called [protected] and spoke with Alisia Robinson who agreed the issue was with the new thermostat. Ms. Robinson sent my wife an email stating Brinks would reimburse us once the work was completed and we sent an invoice. We did that on 3-24-21. One invoice for $98 for the initial visit, and the other for the completed job $468.72. On 3-25-21 I received a voice message, I responded on 3-26-21 to the number [protected] ext.72000 his name was Edwin. He attempted to tell me that Brinks was not going to reimburse us because "the equipment wasn't broken" I told him that was unacceptable and I needed to talk with his superior or someone else in the department. He said "I'm the only one in the department and the next level are executives and they will just send the call to me" I told him "you do understand if we'd known this new thermostat was going to cost us $500 dollars to make it operable we would have kept the old one." I then said "we have a email from a Brinks employee telling us they would reimburse once the invoices were sent in" he said "she is not authorized to tell you that" I would like someone other than Edwin to contact me about this ASAP, I will supply any documents needed at that time. Kevin Mitchell [protected] [protected]@hotmail.com 688 Monroe Street Grovetown Ga 30813. Looking forward to you response.