I just called in HLB call centre 03 [protected] at 9:26pm today to inform to blocked/cancelled the order of Aristo coffee which is unauthorized transaction by me. I got to know the order via email to me today. However, my called was answered by the staff named sound Charlene, which her feedback and comments were rude. It was so surprised that HLBB have such unacceptable rude staff to attend to their customer. HLBB, please provide a better customer service staff!!!