We ordered custom painted wood composite shutters on June 21. I did not receive an inquiry from them about said color until July 12. I provided the paint color, manufacturer, and color code from the top of the can, and Keith Tett from Customer service, sent along this info to the warehouse. When the shutters finally arrived on July 21, the color was totally WRONG! I contacted Keith at Architectural Depot, and I also sent another email and picture to customer service. So far there has been no resolution to this : we have 6 shutters [very heavy boxes!] that they will not take bake, yet the color is totally wrong and not at all what I sent to them.