CITIBANK WILL NOT BE ABLE TO PROVIDE TRANSACTION RECEIPT WITH MY SIGNATURE. THIS IS A FRAUD TRANSACTION AND STILL THEY HAVE HELD ME ACCOUNTABLE. PLEASE SEE BELOW EMAIL SENT TO CITIBANK [protected]@citi.com CARD NUMBER: [protected] Subject: Fraud Transaction for USD 3800 Dear Security operations manager, This fraudulent transaction on my card number above for USD 3800 needs to be re-investigated please. Here are the sequence of events and request your assistance in re-opening the case for further investigation 1. Reported to security ops that card was lost and see a transaction of USD 3800 on my credit card 2. Investigation was complete (Against my favor) by security ops by confirming my vehicle details are matching to what I own. 3. I have asked the case to be re-opened as it looks my vehicle details have been compromised and cannot be used as evidence for transaction. CASE was re-opened on 21/June/2021 4. I have requested for evidence of details including Bill / receipt authorized by me with signature. I'm told by security ops credit card was present when authorizing and the receipts signature matches my drivers license. THIS CANNOT BE TRUE, IF SO I NEED EVIDENCE PLEASE AS MY CARD WAS LOST AT THIS POINT OF TRANSACTION 5. re-opened case was again closed (TODAY ) without sharing any evidence for decision. 6. PLEASE request to re-open the case and help for proper further investigation as my credit card was lost/stolen and the same party has compromised my vehicle details. Kindly request to be diligent in handling this case Kind regards Emerson K