BEFORE I agreed to open a charge account with Kohl's I told them no thank you, because I was working on keeping my credit score up to refinance my house as a single person because I got divorced 2 years ago. The service desk person at Kohl's on 71st Street in Tulsa went on to assure me that they no longer hit the person's credit report and said that quit doing that about 2 years ago. I ask her if she was absolutely sure and she said yes but that she would call her manager to confirm it. She called her manager and the manager told her that was true, it does not hit or affect a person's credit report. So I opened the account on 7/10/21 and low and behold I get an e-mail from the credit bureau asking if this new Kohl's account is mine. I could not believe it and I am infuriated about it. My credit score dropped because of your inept staff and management. I WANT THIS CORRECTED NOW. I don't care what you do or how you do it but I want this removed completely from my CBR.