Kohl's has for over a year now messed up on my credit cards account 4 times: April 2020, October 2020, December 2020, and again January 2022. Multiple times I have been reassured for over a year now these errors would be fixed as it was Kohls negligence and still nothing. I have called, been on hold continuously, repeating myself over and over getting the response and apologizes only for them not to fix the problems still. They said they record for quality and insurance purposes but apparently they don't listen to them as they now said my best bet is to write a letter. After over a year of frustration and calling back and forth now I need to go out of my way again after Kohls incompetent representatives to see about getting it resolved. Kohl's use to be one of my favorite stores to shop but I can't imagine myself shopping there again from fear of more errors.