Dear Sir / Madam Please note the following urgent information and attached documents: 1. On 16 June 2021 I booked a motor vehicle with Economy Cars via your website 2. I was charged ZAR 5032-89 on my credit card - contact me for proof hereof 3. When we attended at the car rental company upon arrival at Fiumicino Airport they advised that they did not have a reservation for us 4. This despite the fact that my credit card was charged and i received written confirmation from your company that the car was reserved 5. I reported this and filed an urgent enquiry with Economy Bookings on 21 June 2021 and requested that I be refunded immediately 6. To date, you have not refunded me the amount that has been deducted from my credit card totalling ZAR 5032.89. 7. I have made numerous follow up requests but you fail/neglect to refund the amount charged to my credit card despite me providing a detailed account of events that transpired and supporting documentation Should you not immediately attend to this extremely serious grievance and refund me the amount that has been deducted from my account I regret to advise that I shall have no other option but to report this fraudulent act by your company and its employees. I trust that this matter shall receive your immediate and urgent attention.