I, my name is CHEN YUANKAI with my friends total of 8 people Joined the Western Mediterranean cruise from Mar 9 to Mar 16, 2020, we supposed to get on the pier at Barcelona and flying back to San Francisco USA on Mar 16, 2020. Due to coronavirus and Barcelona closed the port and the cruise captain changed the route to Marseille and let us to get on the pier, so the cruise management are very nice and helped us to arrange the airline ticket from Marseille to San Francisco, USA without charge. Everyone has the confirmation together with the flight itinerary too. When we went to the airport to check in, but at the Air France counter, I, Chen YuanKai even though has the confirmation but the ground staff can't find my bookings, I called Costa see what going on but nobody answer the phone at that time, and I check with the customer service from Air France but can't get the flight ticket. Finally I paid with my pocket to buy the flight ticket first. So I want to get refund of my ticket cost for 423.95 Euro, would you please called me or email back. If you need the receipt I can get you the copy,.Thanks, hopefully will get your answer soon. Would you please contact with my cousin, her name is Allyson Chan, her phone number is : 415 238****, she is the one together join the cruise and help me to paid for the airline ticket from Marseille to San Francisco. from my Costa card, I copy the information for you as below: Guest : CHEN YUANKAI Cabin 10051 Muster Station C Cruise: from 09/03/2020 to 16/03/2020 Restaurant: Arlecchino 484 1 SITTING Costa Card: 08344**** WATERUSA