Hello I have always been a huge Swatch fan, having about 6 swatch watches. I have a problem ...the 1st week of Sep i contacted swatch in miami and spoke to Brittney Moore . My orange slice watch had the plastic near the strap(buckle) crack and was unusable. Brittney asked for all info including photos etc...then she would send a new buckle. After about 4 days later, no word from her i called her and she advised me a new buckle is being sent USPS. Today is the 25th Sep..no buckle...i called Brittney and got every excuse under the sun...She started by saying most of the swatch mail gets returned to them because they do not put enough postage(meaning mine included) i asked her to check and she said she cant. I asked why i wasnt informed "if" it was returned to them ..she said it was in mailroom...the whole conversation was a lie...anyhow, she told me got o the mall and use her name..tell them she sent me...they will give me free buckle..what kind of corporation is this? Terrible! I will never buy swatch again..i rather go G Shock..much better service...