2 Aug, 2021 → by ClaimboUser16977
Cordless pole pruner

1

I have your cordless pole pruner which had a 2 year warranty. Hardly used it as used only the bottle of chain oil supplied and re-filled with quality chain oil I use for my chain saw. I contacted Lidl where i purchased it and they said that after a year the warranty reverts to the importer/manufacturer. Because of covid I was unable to deal with the warranty in a timely manner. The problem is it stopped working. I recharged the battery and refitted it and still it would not work. I opened up the handle only to find the circuit board had fried and the metal overlay was partially peeled. There is obviously a problem with the circuit board design, either thermal cutout is not installed or is defective/needing a heat sink on the board. Either way I have a very good tool for occasionally cutting out of reach branches but with a design defect. Has there been a revision to board since the pruner was sold via LIdl. If there is, I am happy and able to solder it in myself if you can provide it, rather than return the pruner for replacement. Please let me know how we can proceed with this. I have other Florabest products which have given no trouble at all and found them to be good tools. Maybe I am just unlucky with the pruner and something simply related to a defective component or dry solder joint was the problem. It did start working after I prodded the circuit board with my electrical tester to check battery voltage was getting to the circuit board but I am hesitant to use it in this state. User's recommendation: Still not heard back from them so this is not a good company to deal with.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Florabest you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.