10 Mar, 2021 → by ClaimboUser165042
Contract / false advertising
1
The company stated I could cancel anytime without penalty. Today they said the contract ended in 2025, when I asked to speak to a supervisor they hung up on me. When I called back they said I had a 60 month contract and it needed in 2022. They continuously lie about the terms and contract. I asked if there was assistance with Covid relief and they said no only one month suspension that I would be responsible for. How is that assistance? I had the worst ever customer service experience and they hung up on me. I would like to be done with the services. The company can not even get there lie straight everyone has different dates. When I signed up for the services a girl came knocking on my door asking if I wanted the service and I could cancel anytime. I signed on an iPad she did not provide any documentation of any sorts.