9 Apr, 2021 → by ClaimboUser261345
Contract complaint

1

We both signed a 24 months contract on 2018/06/13 we have been paying r299 + r299 = r598pm since the month that we signed the contract. It has been longer than 24 months we did not renew our membership contract but they keep deducting the money every month. We've gone to see them and they refuse to stop deducting money even though our contract has been expired since 2020/06. The only way they say they will stop deducting the money is if we pay them r2000 to cancel our expired contracts. When we refuse to pay or reverse the money they want to sue us but they did not ask our permission to renew our contract. The day we talked about the contract and went through everything we we're told thad we have an option when the contract ends if we want to renew the contract or stop the contract but we we're never contacted when the contract ended.
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