The following is the account of my dealings with American Aircraft and Auto Parts, located in Temple, Texas. The company, specifically employees Tom and Peter, continuously lied to me and misled me. Through salesman Peter Sullens, I purchased an engine for my Mazda CX9. When the part did not fit my car, they promised to make things right. Instead, I was pushed around for 2 ½ weeks. When a replacement was offered, I was told it had 35K miles on it. Upon doing my own VIN number research, I discovered that the part actually had over 59K miles. I was promised over and over that a part was being shipped to me when it wasn’t. I began calling the shipping companies that they claimed were bringing me the part, only to be told that they had no packages going to that address. Because I had been waiting for a part that was never sent, I was put in a position where I was forced to rent a car. I am now out hundreds and hundreds of dollars, due to money owed to my mechanic for tying up his rack while we wait for the part, and the cost of renting a vehicle for the extended time. Below is the timeline of my account: Friday, July 26, 2019 - I was told by American Aircraft and Auto Parts that they had a 2014 Mazda CX9 motor - 23K miles for $2300. I confirmed the order and paid by credit card. Monday, July 29 - Due to an issue with our credit card over the weekend, payment was reprocessed, and I confirmed the order for shipping again. Was not given a shipping number for 8 days. Tuesday, August 6 - Was given a shipping number through AAA Cooper. When I tracked the number, it was for a package (not mine) delivered somewhere back in May. I was told that I had been given the wrong number, and another one would be sent shortly. The next day, I was still calling and texting to get the correct number. Monday, August 12 - At this point, the engine was delivered, and I waited for my mechanic to fit me in to install it. It took us two weeks to get the mechanic to get to it. Wednesday, August 28 - When the mechanic got my car on a rack and pulled the engine, it became apparent that the engine that was sold to me did not match my car. The mechanic told me that the connections did not match and the engine could not work in my car. I called Peter at American Aircraft, and was told that they would take care of the problem… he could find me another engine, or refund my money. I chose to have them locate another engine. At this point, we began the process of returning the engine that was incompatible. Tom told me that he could get me another engine, this one with about 35K miles on it, and that he would work on getting that engine ready to ship. **** I will not include the whole story of the return process in the timeline, but will summarize it here: There were many issues with the return, including a bill of lading and shipping order for the wrong address, a truck being sent out to my mechanic’s shop before the bill of lading was made available (making the pickup impossible), pickup ordered using a truck with no liftgate (although Tom promised that he was making sure that they sent a liftgate). From this point on, every time I communicated with anyone from the company, their first concern was the return. I would call to ask for a tracking number on the next engine, and without even answering my question, they would ask if the first engine had been picked up. They were begging me to please have the engine and shipping label ready, while my mechanic had the engine ready to return for over a week before it was finally picked up. Every time it was not picked up was due to a miscommunication originating with American Aircraft and Auto. When it became apparent that their priority was the return of the first engine, I asked if it would affect the shipment of the next engine. I was assured that it would not… that the next engine would be sent as soon as possible. Thursday, August 29- I sent a picture of the sticker inside the door, to verify my car’s VIN number and make sure the part was correct. I was told that the part was located and being prepared to ship. I told them that the part was to be shipped to a different location than the first time, but Tom told me over the phone that he would get that address from me the following day. Friday, August 30- I was told the engine was on a pallet, and if it was not shipped that day, it would be shipped out Tuesday. Tuesday, September 3 - I asked if the engine would be shipped that day. I was told yes. I was told by Tom that Shawn had processed the shipping. When I called and texted for a tracking number, I was told that the engine had not left yet because of the holiday. Wednesday September 4 - I continued to request a shipping number. I was told by Tom that Shawn had been texting me to keep me updated. I asked him to check the number Shawn was using, because I had received no texts. I finally received a BOL number from Peter with YRC Freight. He told me that I could track the engine the next day, as soon as it was scanned at the terminal. Thursday, September 5 - The number Peter gave me was not a trackable number. I called YRC Freight a couple of times, and they confirmed that they did not have any packages in their system going to Supreme Car Care. I asked Peter about it, and he said he would find out why I couldn’t track it. He told me that the engine had left already. I was promised that the engine would arrive Wednesday, or Thursday at the latest. Friday, September 6 - I called to ask about the tracking number. I mentioned again that our car has been taking up a rack at my mechanic’s shop for 2 weeks, and that I’m afraid the mechanic will start charging me for the time he is unable to use the rack. I was told that on Monday Tom was going to get me $200 to give to my mechanic. Monday, September 9 - I asked again for a tracking number. Tom sent me photos of the engine, which had definitely not shipped, and gave me a VIN number. He then asked me to “verify with the dealership.” I had no idea what he meant by this, so I called him. He wanted me to call a Mazda dealership and give them both VIN numbers to be certain that it was the same part. I told him that I thought that should have been his responsibility, since he was the one selling the part and telling me that it would work in my car. I was told that a Mazda dealership would not give that information to him, but that since I own a Mazda, they would give it to me. I could not imagine that this was the case, but he insisted, so I agreed. During the course of this conversation, I pointed out that he had lied to me about shipping the engine, and misled me on many points. Tom sounded apologetic, and admitted that he “handled things wrong” and “did not handle them in the right way.” I agreed to check with about the part, and he promised that the engine would be to me by Wednesday, Thursday at the latest. As soon as I verified the part, it would be shipped and I would be provided with a tracking number. I called a dealer’s parts department. I did not need to prove that I owned a Mazda; they were happy to look up a part to compare the VIN numbers. The part was a match, so I called back to the company. I spoke with Shawn, who told me that the part would go out the following day, and that I would receive a tracking number. A little later that afternoon, I called back to request the name and contact information of the warehouse in Florida where the part was located. I was told that Shawn and Tom were gone for the day, and I spoke to Ben and Michael, who both told me that the information couldn’t be given by anyone but Shawn because he had our file now. Tuesday, September 10 - I spoke with Tom Tuesday morning to make sure that the part was being shipped and that I was getting a shipping number. He asked me to check with a dealer one more time before he shipped it, because he was losing money on shipping by returning the original motor he sent me. He told me that as soon as I verified it one more time, it would be shipped right away, and because it was in “Jackson Square,” only 96 miles away, I would still receive it on Wednesday or Thursday. Because I now had the VIN number for the engine, I did a Google search. I discovered that the engine had at one point been listed by an auto parts store in Illinois. The mileage listed, instead of the 35K that Tom had told me, was 59,111. When I found this out, I called my husband, who then called Tom. Josh asked Tom to speak to a supervisor. He was transferred to Adam, who said that he couldn’t account for anything that anyone had done or said until that point. He said that if we had come to him right away, he would have taken care of things. He said that they were out a lot of money from returning the first motor, but if we would give him 2 days, he would have another motor for us. He would refund the money we originally paid, then would charge the same amount for a newer motor. He sent a screenshot of the motor he was getting for us, and the VIN number. He asked us to verify with a dealership that the part was correct, and even suggested that we may want to run a CarFax report on it. He said that he shouldn’t be telling us this, but he was giving us the motor for the same price, although it was $600 more. When Josh asked about the mileage of this engine, he said that we did not understand… they “don’t go off mileage.” He promised that by the end of the business day Friday, we would have a tracking number. Friday, September 13 - Josh called for Adam three separate times. Each time, he was told that Adam was not available, but that he would call back in 5 minutes. Each time, Josh waited, with no call back, for an hour before he tried again. Finally, he told the employee on the line that he was not going to hang up until he spoke to Adam. When Adam came on the line, Josh was told that American Aircraft and Auto Parts had refunded our money, and that they would not be selling us another engine. At this point, they began to claim that they sent us the correct engine the first time, and that we rejected it. They now claim that my husband and I have both threatened them every time we spoke on the phone. At the beginning of every phone call to this company, it is stated that each phone call is recorded. I would ask that these recordings be made available so that our statements may be verified. I also have several text conversations that I would be more than happy to share. I have been without a car for several weeks because Tom and Peter and the rest of their company has lied to me and misled me continuously. I have incurred expenses for car rental during this time, as well as owing my mechanic for time my vehicle has tied up his rack.