I've been a DISH customer for 3 years and have generally been satisfied with the service provided. After the first two year commitment, I contacted a DISH representative. I agreed to a lesser level of service to keep programming costs at a reasonable level. DISH, in turn, offered to reduce the cost by $20 per month for one year. That year has now ended. I contacted DISH again. Now the only offer was a $10 per month cost reduction provided I made a 2 year commitment to DISH. I think it's ironic that DISH spends millions of dollars to obtain new customers with attractive offers while essentially ignoring existing customers. I'm both retired military and 55+, but as an existing customer, I think those factors are both considered irrelevant. I've looked at what streaming services such as Hulu and You Tube have to offer. I believe I'm paying more for less and intend to explore these other options.