Hello I have placed 3 orders for my conservatory. Total price £833.68. They have all been delivered. The blinds are not fit for purpose. They do not stay open at all. I have contacted Blinds to Go since 12 April 2021 to say that the blinds do not work as stated on there website. I have asked for the blinds to be collected and a full refund. I have had leaflets and watched videos on how to fit them but to no avail. The instructions are not clear. The string to tighten the tension is difficult to manoevere into the ridges. Also they fall forward when opened fully. I am unable to get through to a manager named Usman to discuss my complaint I was told it would be a 24/48 hour call back. It has now been 4 days. I never speak to the same person, I am either disconnected or kept on hold for 30 minutes. Order numbers:- B39109046wb and B39565079. Order number B39394247WB has been refunded. I have had no communication from Blinds to Go, i am having to contact them daily. "The Supply of Goods and Services Act 1982 says that reasonable care and skill must be used when providing a service. In my opinion, you did not use reasonable care and skill when you provided this service. I want all the blinds returned back and give me a full refund as it is the whole room that is affected.