14 Jun, 2021 → by ClaimboUser864489
Conned into Personal Training/Cactus and Tatum Phoenix, AZ location
1
On May 21, 2021 I signed up for personal training sessions (actually it feels more like I was conned into signing up) Shawn Avery did not disclose all of the details of the contract upfront. He did not tell me that I would be billed biweekly $180 nor did he tell me that I would be billed regardless if I showed up to a training session or not. He only told me that each session would cost $45. When I found out that I was being billed bi weekly I came into cancel, Shawn then tells me that I only had 5 days from signing up to cancel ( again he never told me this prior!) I contact ABC fitness several times and they told me I would need to speak with the club directly because they only handle billing. I spoke with Caron in the billing department and she told me she would send an escalation notice to the club directly and have someone call me back (still have not received a call ) I called for almost a week before I could get Shawn on the phone, but now he's telling me in order for me to cancel the PT sessions I have to either move 21 miles away from any EOS fitness or bring in a doctors note stating I'm not physically able to continue with these sessions?! Again had I been told any of this beforehand I would have never signed up. They are using sleazy used car salesman tactics to trick people into signing up for PT sessions and then make it impossible to cancel. I want out of this contract that was never full explained to begin with and I also want a full refund of $180 for sessions that I never used. I've also been trying to contact the General manager of that location Frank who has also been dodging my calls which further validates the fact that they are using unethical and sneaky tactics just to make a profit. Its disturbing and quite frankly disgusting and something definitely needs to be done about this!