Update by user Mar 03, 2020 Still waiting for customer service response. Dress cost over 200 dollars. Not as represented. Was returned immediately. No response. Delivery tracked and returned in 3 days. Will be going to the ombudsmen if no contact is made this week Original review posted by user Mar 03, 2020 Product returned within the 10 day specified deadline. Reason for return detailef as requested. Awaiting response and credit. Very poor customer service. I think I may have to escalate issue to the ombudsmen if I don't get a response soon Hoping for a positive outcome