Service address: 113 Amethyst Stars Ave. No Las Vegas NV 89031 Name: Yvette Walton Phone # [protected] email [protected]@yahoo.com. I have been on hold for an hour waiting for the resolution center. Every time I try to login I get a login page error. I have spoken with Mark and Grace. Originally Mark told me that Dr. Cool who was sent to do the work was not available today to send the report required to do the next step of the repair which is the Drywall. I called Dr. Cool and they said they sent it on 8/14. The pipe was repaired on 8/13 now I need the drywall replaced. I called back and now according to Grace AMS will not repair the drywall and to call my home insurance. I requested to speak to a supervisor and she declined to connect me by was to transfer me to resolutions. I am currently still on hold as I write this. A representative names Darwin finally came on the line and after another 30 mins said that the drywall repair is not covered. How was the pipe going to be fixed without removing the drywall which by the time a repair person came out had collapsed. I am not pleased at all. I have had this service for several years and when I really need it I am told that it cannot be done. I could have went with my home insurance in the beginning had your representative not stated that all would be done my your company. I will start looking for another plan that I can rely on. 2 hours spent with no help at all. I have referred your company to many people I will be sure to let them know what to expect now.