7 Apr, 2021 → by ClaimboUser888126
Completely Dishonest Dealership

1

Bought a car a month later had a blow out - Tyre Fitment center ended up replacing all 4 tyres as the inner tread of every tire was completely smooth and inner walls torn through on 3 of the 4 tyres. One wheel was missing a bolt and another wheel hub stripped completely. I immediately called them and was told to replace them and send them the invoice for reimbursement. After weeks of following up with no response i eventually get a email stating that the car passed road worthy the month before so its actually not there problem. When asked to provide a copy of the 120 point quality check that was done along with a copy of the road worthy technical report, They just started ignoring me. To date management has not returned one of my calls nor replied to single email I have sent. Furthermore they promised to do a 120 Point quality check and a full major service on the vehicle pre delivery and I was assured the major service they do on the vehicle would be the same as the agent (check and replace all parts the agent would on a major service for the vehicle) a Month of having the car and all brake pads need replacing, battery needs replacing, wheel hub needs to be replaced, control arm bushes need replacement and so on - R50 000 worth of service repairs needed and then find out the only thing they did was change the oil (Oil change only for a 90 0000 major service!) It is impossible that a vehicle could pass road worthy in that condition, brake pads, control arm bushes etc would of all been identified immediately and not a single tyre would of passed inspection. 1 month 2000km later and they refuse to respond except for it is all wear and tear. Between the major service they were supposed to do, the 120 point quality check and road worthy somehow I have R50 000 worth of wear and tear items to replace and R12 000 for tyres that only lasted 2000km When I then took the vehicle to Audi, they advised that all faults would of been picked up during a routine service and confirmed that it was not possible any item could be attributed to wear and tear within 2000km of driving, They also were adamant that the vehicle would of never passed a valid road worthy through any reputable test center and advised me to ensure I get a copy of the technical test report to see what was passed and who signed it off, then take the matter further with the testing center. - However months of waiting and being ignored, I just can't get a copy of any of this from Auto Extreme.
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