I have tried 7 X to get CHEWY to accept and acknowledge a special diet food prescription for my pet cat. Their customer service cannot help, they tell me it is "above their pay grade". For some reason they accepted a second scrip for a wet version of this special food, but not for the dry product.. I have called their pharmacy number and stayed on hold for 2 hours, and hung up. I have mailed and faxed, NOTHING! User's recommendation: Do not depend on CHEWAY, appears they are just talking a good game in my case.